All orders of in-stock items are processed and shipped within 5 business days. Habeeba International does not supply refunds regarding shipping charges or return shipping costs, unless the item is damaged. Habeeba International cannot insure all packages and cannot be held responsible for items after they have been delivered to the Postal Service. Habeeba International is not responsible for lost, missing, or stolen packages. After the package is marked as delivered, please consult appropriate shipping services for further assistance. Insurance is optional on all orders before and at checkout that mitigates the risk of a lost or stolen valuable package. We highly recommend this service, especially with bigger orders. Although lost, stolen, and damaged packages are a rare occurrence.